HOSPITALITY SKILLS SUITE

There are a total of 75 online e-learning courses 73 available in our Hospitality Skills Suite and a further 2 under construction
.                      Contact us directly for volume use discounts 

ACHIEVING FOOD HYGIENE RATING LEVEL 5

CPD Approved

This course is intended to give you an overview of how the National Food Hygiene Rating Scheme works, what the scoring criteria are and how these are assessed by the inspectors, the appeals process, the Safer Food Better Business management system, E-Coli and concludes with some practical advice for ensuring your premises gets the best score possible.

ALCOHOL PERSONAL LICENCE HOLDER

CPD Approved

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK
 licensing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

ALLERGEN AWARENESS

RoSPA and CPD Approved

This course covers general allergies, food allergies and food intolerances and explains the differences between them. It covers the 14 allergens controlled by legislation along with food additives and how they can trigger allergic reactions. It takes a detailed look at the symptoms of food allergies and takes in the wider picture discussing the current theories of why rates are increasing. It then finishes off by covering practical steps that can be taken to reduce the risk from allergens and also what steps can be taken both internally and externally to monitor the control measures.

ANTI HARASSMENT AND BULLYING

CPD Approved

This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

ANTI MONEY LAUNDERING

CPD Approved

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

ANTI-BRIBERY

CPD Approved

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is b
roken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

ASBESTOS AWARENESS

RoSPA and IATP Approved

As well as informing you about the risks of working with asbestos, the course will deliver a lot more information about: Recognising asbestos, where it's used, minimising
 the risks and the legislation about working with asbestos.

ASSESSING DISPLAY SCREEN EQUIPMENT

IIRSM Approved

This course is aimed at companies who employ users of display screen equipment, or DSE as it's often called and is intended to be completed by those who will be assessing
 the DSE set ups of employees. DSE is a term that covers a wide range of equipment. If equipment like this is not set up correctly, users are at increased risk from certain disorders.

AUTISM AWARENESS

CPD Approved

This course will provide you with an understanding of what autism is and how it affects a child's daily life. It will touch on what factors contribute towards a child dev
eloping autism as well as some of the typical behaviours associated with it and how to can provide effective support for those with the condition. It also discusses what happens during the diagnosis process, some of the intervention methods that can help manage the condition and suggests some simple adaptations you can make to improve a child with autism's day to day life.

BASIC FIRE SAFETY AWARENESS

RoSPA, IFE and CPD Approved

This course explains, in brief, why fires occur and what actions you must take to help prevent them starting and the actions you must take when they do. By completing this course you will be making your workplace a safer environment.

BASIC LEGIONELLA MANAGEMENT

RoSPA Approved

This course explains the background to Legionella, the potential risks associated with water systems and how these can be prevented or controlled. It helps you to understand the risk that Legionella poses and helps you develop the systems and working practices you need to stay ahead. It gives you enough knowledge to get a Legionella control programme off the ground yourself – or make confident, informed choices when commissioning others to take this on for you.

BEHAVIOURAL SAFETY

IIRSM Approved

This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of 'at risk behaviours' and some examples of ways you can measure how well your organisation is doing when it comes to safety. Finally it touches on some of the key laws regarding health and safety in the workplace and how to ensure positive workforce attitudes.

CONFLICT RESOLUTION IN THE WORKPLACE

CPD Approved

Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.

CONTROL OF SUBSTANCES HAZARDOUS TO HEALTH (COSHH)

IIRSM Approved

This course covers what you need to know about the Control of Substances Hazardous to Health. It's aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.

CUSTOMER SERVICE

CPD Approved

This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can impr
ove the customer service provided by your organisation 

DATA PROTECTION IN THE WORKPLACE

DEVELOPING GOOD EMPLOYEE RELATIONS

CPD Approved

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, b
uilding strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

DEVELOPING TEAMWORK

CPD and ILM Approved

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

DIABETES AWARENESS

CPD Approved

Diabetes is a serious lifelong health condition that occurs when the amount of glucose, or sugar, in the blood is too high. If left untreated, high blood glucose levels c
an cause serious health complications. This course is aimed at people working in the health and social care sector and will provide an overview of the condition, the common symptoms that might indicate someone has diabetes, methods of diagnosis, some possible treatments and common complications that can affect those with the condition.

DISCIPLINARY PROCEDURES

CPD Approved

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appe
als.

DISPLAY SCREEN EQUIPMENT AWARENESS

IIRSM Approved

This course is aimed at users of display screen equipment, or DSE as it's often called. DSE is a term that covers a wide range of equipment. If DSE equipment like this is not set up correctly, users are at increased risk from certain disorders. As an employee, you share the responsibility to keep people safe at work. That means undergoing relevant training and ensuring that rules are followed.

DRUG AND ALCOHOL AWARENESS’

CPD Approved

This course is intended to provide you with the information you need to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees. 

DUTY OF CARE

CPD Approved

A duty of care is the requirement that all health and social care professionals, and organisations providing health and care services, must put the interests of service users first. This course will give you an introduction to the concept of duty of care, cover how duty of care affects your work, what to do if you come across a duty of care dilemma and where to go for support or advice along with some practical examples of duty of care situations.

EFFECTIVE DELEGATION

CPD Approved

This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delega
tion, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

ELECTRICAL SAFETY

IIRSM Approved

This course will start by covering the many benefits electricity brings to society, as well as its key components voltage, current and resistance. It will explain the two main types of electricity, cover UK accident and death statistics, and describe a simple way of remembering the electrical hazards. It then goes on to provide basic instructions about how you could safely help someone you suspect has received an electric shock.

EMERGENCY FIRST AID AT WORK ONLINE ANNUAL REFRESHER

IIRSM Approved

This Emergency First Aid Refresher course will highlight some of the most common situations that you might come across and the actions that you can take to help.

EPILEPSY AWARENESS

CPD Approved

This course will give you an overview of epilepsy. It lists the methods of diagnosis, what a seizure is and how the brain can be affected. It will introduce some possible seizure triggers and describe what to do when someone has a seizure. It will also discuss some of the treatments offered to people with epilepsy and provide practical advice on what you can do if you witness someone having a seizure.

EQUALITY, DIVERSITY AND DISCRIMINATION

CPD Approved

In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

FACEBOOK FOR BUSINESS

CPD Approved

Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account
. This course will look in detail at the use of Facebook as part of your marketing activity.

FIRE EXTINGUISHER

RoSPA and CPD Approved

Learn how to identify the different types of fire extinguishers that might be installed within your workplace and what situations they might be used in. At the end of the final module you will be presented with a simulation that will test what you've learnt.

FIRE MARSHAL

RoSPA and CPD Approved

The main outcome of this training course is to provide you with the knowledge to carry out the functions of a fire marshal. - Please note, this course also contains all of the content in the Basic Fire Awareness and Fire Extinguisher courses.

HEALTH AND SAFETY FOR CHILD MINDERS

INFECTION CONTROL

CPD Approved

This course will start by defining infection prevention and control and explaining the impact of good and bad infection control. It then goes into detail about the legislation that applies to infection control, the different types of microorganisms, how bacteria are transmitted, the chain of infection, and much more.

INTRODUCING GDPR

CPD Approved

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of no
n-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

INTRODUCTION TO HACCP LEVEL 2

RoSPA and CPD Approved

This course will start by covering some of the key terms you will need to understand before moving on to identifying critical control points and analysing some of the key hazards. It'll show you how to determine control points and how to avoid cross-contamination in the food chain. It will also cover some of the control measures that can be taken along with how to address a problem if a critical limit is breached.

INTRODUCTION TO PERSONAL SAFETY FOR LONE WORKERS

IIRSM Approved

This course acts as an introduction to personal safety for lone workers and applies to those that work alone within business premises, mobile workers and homeworkers. It
 covers the legal responsibilities of both employers and employees, some of the common security precautions that can be implemented, practical steps you can take to avoid conflict in lone worker situations and other elements that can contribute to lone worker safety.

INTRODUCTION TO RISK ASSESSMENT

IIRSM Approved

At the end of this course, candidates will have an understanding of what a risk assessment is and how to complete one. To achieve this the course will define important te
rms, provide some basic background information to explain how important risk assessments are and discuss some of the legislation that applies. It will then go on to provide practical advice on how to identify hazards and analyse risk before finishing off by explaining the responsibilities of both employers and employees with regards to risk assessment.

LEADERSHIP SKILLS

CPD and ILM Approved

A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This
 course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

LEARNING DISABILITY AWARENESS

CPD and ILM Approved

This course will start by giving you an overview of some of the common types and causes of learning disabilities and how they affect people. It will touch on how a person
 centred approach to care will get the best results and look at how management must perform, and at the needs of the individual. I will also discuss overcoming the stigma attached to learning disabilities and much more.

LEVEL 1 FOOD SAFETY - CATERING

RoSPA and CPD Approved

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. Th
is level 1 course is about minimising the level of potential hazards in a food catering setting.

LEVEL 1 FOOD SAFETY - MANUFACTURING

RoSPA and CPD Approved

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. Th
is level 1 course is about minimising the level of potential hazards in a food manufacturing setting.

LEVEL 1 FOOD SAFETY - RETAIL

RoSPA and CPD Approved

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. Th
is level 1 course is about minimising the level of potential hazards in a food retail setting.

LEVEL 2 FOOD SAFETY - CATERING

RoSPA and CPD Approved

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. Th
is level 2 course is about minimising the level of potential hazards in a food catering setting.

LEVEL 2 FOOD SAFETY - MANUFACTURING

RoSPA and CPD Approved

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. Th
is level 2 course is about minimising the level of potential hazards in a food manufacturing setting.

LEVEL 2 FOOD SAFETY - RETAIL

RoSPA and CPD Approved

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. Th
is level 2 course is about minimising the level of potential hazards in a food retail setting.

LICENCED PREMISES STAFF TRAINING

CPD Approved

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for b
reaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

LINKEDIN FOR BUSINESS

CPD Approved

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.

MANAGING MEETINGS

CPD Approved

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings grea
t, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

MANAGING SICKNESS AND ABSENCE

CPD Approved

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and
how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

MANUAL HANDLING

IIRSM and CPD Approved

This course outlines exactly what constitutes manual handling and covers the regulations and legislation that apply to manual handling tasks. It then goes on to cover saf
e handling techniques and how to develop good habits in relation to manual handling. It finishes off by introducing some practical solutions and the use of mechanical aids.Important note: Please note that this is an awareness course only, if your duties include manual handling you will also need further practical training, you can get in touch with us to arrange this.

MENTAL HEALTH AWARENESS

CPD Approved

This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what
 to look out for or what to expect if you are working with someone with one of these conditions. As well as providing some practical advice on how you can work effectively with those affected by these conditions.

NEGOTIATION

CPD Approved

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so y
ou can bring all of this together and become a more effective negotiator.

NOISE AWARENESS

IIRSM Approved

This course will show you how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment.

NUTRITION AND HYDRATION

CPD Approved

This course will start by defining the various terms used when talking about nutrition and hydration in care environments, the basic elements of nutrition and eating a healthy balanced diet, identify the reasons why vulnerable people might suffer with dehydration and the tools you can use to identify people that are at risk of malnutrition and the steps you can take to deal with this condition.

OBJECTIVE SETTING

CPD Approved

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

PERSONAL PROTECTION EQUIPMENT

CPD Approved

This course will show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases at work. It includes details of a wide range of PPE options, examines the legislation and regulations and also covers the role risk assessment plays in the selection and use of PPE. The course concludes with advice on how to use, fit and wear PPE and its physical and theoretical limitations.

PRESENTATION SKILLS

CPD Approved

Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a
 presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

PROJECT MANAGEMENT

CPD Approved

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

SALES SKILLS

CPD Approved

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

SEO FOR BUSINESS

CPD Approved

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.

SEXUAL HARASSMENT IN THE WORKPLACE

CPD Approved

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You'll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

SHARPS AWARENESS

CPD Approved

In this course you'll learn about the prevalence and different types of 'sharps litter' that can be found in the UK. It then covers the primary and secondary risks from sharps including some of the common blood borne viruses. It also covers the responsibilities of employers, the equipment needed and the effectiveness of PPE. Finally, it'll cover how to report discarded sharps and the correct procedures to follow if you're unlucky enough to receive a sharps injury.

SLIPS, TRIPS AND FALLS

IIRSM Approved

This course will introduce you to some of the statistics relating to slips, trips and falls and dispel some of the myths surrounding them. It also touches on the law as it relates to slips, trips and falls. It contains real examples of where things have gone wrong and some practical steps that could have been taken to prevent these incidents. The course also covers some of the straightforward changes that can be made in most businesses to significantly reduce the risk of a slip, trip or fall incident occurring.

SOCIAL MEDIA FOR BUSINESS

CPD Approved

All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.

STRESS MANAGEMENT

CPD Approved

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.

SUPERVISING FOOD SAFETY - LEVEL 3

RoSPA and CPD Approved

This is a detailed course that starts with basic definitions, then follows a logical path through other topics including, types of food hazards, personal hygiene, pest control, legislation, enforcement, and the design and cleaning of premises and equipment. It also discusses how to implement a successful food safety management system. There's a wide range of topics because an effective Food Safety Management System, professionally run, protects your customers, your staff, and the reputation of your company.

THE PRINCIPLES OF PERFORMANCE MANAGEMENT

CPD Approved

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.

TIME MANAGEMENT

CPD Approved

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.

TWITTER FOR BUSINESS

CPD Approved

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

WORKING AT HEIGHT

RoSPA Approved

This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height. It covers what constitutes work at height, the safety issues, and how to assess and reduce some of the risks.Important note: Please note that this is an awareness course only, if your duties include working at height you will also need further practical training, you can get in touch with us to arrange this.

WORKING IN CONFINED SPACES

IIRSM Approved

This course will cover the legislation associated with working in confined spaces. What constitutes a confined space, the potential hazards, safe operating procedures, and emergency procedures and rescue.Important note: This is an awareness course only, designed for people who need to be aware of the hazards and risks of confined space working but are not required to enter a confined space. If you are required to perform any work activity in, or in the proximity of, a confined space then you will also need to have an 'approved' standard of practical training at the 'appropriate' level.

WORKING SAFELY

RoSPA and IIRSM Approved

Working safely is in the interest and concern of all staff, both employers and employees. Health and safety is one of the few areas where the law places specific duties specifically on employees so a knowledge of where this applies and how to ensure that it is adhered to is vital to protect individuals and businesses. The course covers a wide range of topics including fire safety, asbestos awareness, working at height, COSHH, PPE and electricity. It also covers schemes for improving safety performance and methods of protecting the environment.

WORKING WITHIN THE PRIVATE SECURITY INDUSTRY

CPD Approved

This course is an introduction to the private security industry, and the main services it covers. It discusses the body which regulates the industry, highlights the standards of behaviour expected from security operatives, and the law as it relates to the industry. It includes an in-depth look at health and safety issues, the concept of duty of care and examines a range of emergency situations which security operatives might be involved with. The course also covers communication skills, including tips for effective radio communication and instructions on how to use the phonetic alphabet.

WORKPLACE HEALTH AND SAFETY

IIRSM Approved

At the end of this course you will have an understanding of health and safety legislation and you'll be able to list common causes of accidents. You'll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident.

YOUR PERSONAL DEVELOPMENT

CPD Approved

The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.

Our ROSPA, IIRSM and CPD approved courses are owned by VideoTile Learning Ltd and are distributed under licence